Resellers Frequently Asked Questions

Content & Services

  1. Quality content creation in the form of images, videos and reels!
  2. Content specifically crafted for your client’s business by a content specialist
  3. Perfect balance of curated, owned, and promotional content
  4. Paid ads creation and management
  5. Community management
  6. Monthly content calendars, analytics & strategy consultations
  1. All the content will be highly relevant to your brand, designed using your wordings, colours, style, etc.
  2. All custom branded graphics will be designed in HQ 1080*1080 size.
  3. To maintain consistency, same graphics will be posted to all your social channels.
  4. All the graphics we design for you will be done using Canva and you can request editing access.
  5. You have the option to review/edit all the content in advance.
  6. We generally schedule content 7-10 days in advance.

Doing social media management for more than 9 years now, we have strong internal processes to ensure a quality output.

All our staff is trained in social media management and has years of experience in the field. Our editing process is also thorough to ensure that all content is checked by a second pair of eyes before it is published.

Our $199 and higher plans include a 24/7 analytics dashboard via SocialPilot where you can login anytime to check analytics for your social media accounts, manage Facebook boosts, check Facebook messages and more.

We’ll also send you a recurring report every month to your email.

Yes, we do send all content for approval first. We generally provide one round of edits for all content and if we make any mistakes during edits, we’ll be happy to provide additional rounds.

Our Plus plan includes blogs writing. We’ll write blog articles of up to 700 words each for your blog, which are search engines optimized with your keywords and topics. These will be written explicitly as per your needs, to engage your readers, grow your website traffic and promote your products and services.

Yes. To maintain consistency over the various social media platforms, we’ll create and post the same content on all networks. But rest assured that the captions i.e. the text of the post will be optimised for certain platforms like Twitter and Instagram.

Our certain plans include promotional video production. Using Biteable or Canva we’ll create custom promotional videos, around 30-90 seconds in length, specifically for your brand, to promote your products and services on social media. We’ll promote these videos on social media with the right optimizations to drive traffic to your website and bring in new sales.

You can simply upload them to a folder on your Dropbox or Google Drive and share the link with us! We’ll use those in the content.

Once you place your order for any of our social media reseller packages, we’ll send you a questionnaire to provide us the required info about your client. It will include questions about their business, target audience, preferences for writing style, etc.

Mostly, we like to work with our standard packages only. But if needed, we can customize any of the package to fit your needs. For example, we can add a feature or remove a feature from any of the standard packages to give you a custom quote.

Not at all. All the content is white labeled and your client will never know that it’s Socinova in the background.
We generally start within 3 working days you placing the order and submitting the questionnaire info. Once we get started, we never halt the posting until you cancel.

Your account manager will be posting content on your client’s profiles as per the details you submitted and the discussions with you. Hence, usually the content we publish is in-line with your ideas. But, if you don’t like any piece of content posted by us, you can just notify the same to your account manager and we’ll take care of it.

We encourage our resellers to give us feedback about content as often as possible. Let it be good or bad. We always want to make sure that our posting style matches your brand voice on social media.

Client Management

You can contact us to get started. We will send you the link to the payment and to your billing dashboard. From there, we can together manage all active clients.

Overall, the process of on-boarding a new client is like this:

  1. They purchase the package with you and you pay us:
  2. We send you/them a questionnaire to fill, branded under your name
  3. We send you/them the link of our social media management tools to connect their social networks
  4. (Optional) We create a new Trello board for them to join, where you, the client and us can communicate (Our team member will act as your employee)
  5. We create the first set of content and ask you/them to review
  6. Once the initial feedback is received, we start scheduling content and generally take it over from here
  7. Their/your periodic feedback is welcome
No, you don’t have to register anywhere separately. Simply contacting us via email or WhatsApp is enough to get things started. Also, there is no contract. You are free to resell our services anytime and our standard terms and conditions will apply which are available on the website.
Yes. We’ll send you a white label questionnaire once you place your order with us. You can use this questionnaire to add your logo and branding as well.

Yes, sure we can. Creating and optimizing social media accounts is included in the Standard plan and above.

Mostly, no. We will share the link of our social media posting dashboard with you, where you or your client can directly connect the social media accounts. We won’t need to login separately. However, sometimes username and password will be needed for Instagram.

Simple – you can just send them to your Socinova account manager via email. Your account manager will create content around them as required.

Yes. If you decide to commit to any package for 3 months or 12 months, we can provide 10% and 15% discount respectively. Please get in touch with us for a quote.

We offer a no questions asked 7 days money back guarantee. Once you get started on your package, if at any moment during the initial onboarding you feel that this is not the right solution, we’ll refund your payment without any hassle. No questions asked.

Yes, sure! You’ll have the access to the social media posting dashboard, so you yourself can also create posts. We’ll take care of your client’s social media, but you can always engage if you would like to!

Glad you asked! Socinova is our affordable social media marketing services division and we do provide other digital marketing services as well. Please explore

As we are providing white labeled services to you, mostly you’ll be the one talking to the client directly. We will mostly communicate with you. But if you prefer, we can also use a third party tool like Trello or Slack where you, us and the client can communicate with each other. You can get us an account in such a dashboard using your company’s name, so the client will not know it’s Socinova.

Yes, all packages include sharing a monthly content calendar.

The process is simple. We’ll only need you to provide us access to the your client’s Facebook page to our white label Facebook profile. Once we get the access, we’ll sponsoring posts on their page with the allotted budget as per their package. Every month, during the strategy discussion, we’ll discuss about which posts to sponsor.

Community management involves engaging with your social media audience when they post comments, leave reviews or message your business.

White Label Social Media Reseller Packages

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Throwing random content or ad campaigns on social media doesn’t work. Get help from a strategic partner like Socinova.