Frequently Asked Questions

Social Media Marketing Pricing

  1. Daily content sharing. 7 days a week, 365 days a year. *$199 plan & above.
  2. Content specifically crafted for your business by a content specialist.
  3. Engaging content including graphics, curated links, videos, GIFs and more.
  4. Promoting your products and services through posts.
  5. Custom branded graphics to increase brand awareness.
  6. Perfect balance of curated, owned and promotional content.
  1. All the content will be highly relevant to your brand, designed using your wordings, colours, style, etc.
  2. All custom branded graphics will be designed in HQ 1080*1080 size.
  3. To maintain consistency, same graphics will be posted to all your social channels.
  4. All the graphics we design for you will be done using Canva and you can request editing access.
  5. In the Regular plan and above, you have the option to review/edit all the content in advance.
  6. We generally schedule content 7-10 days in advance.

Doing social media management for more than 7.5 years now, we have strong internal processes to ensure a quality output.
All our staff is trained in social media management and has years of experience in the field. Our editing process is also thorough to ensure that all content is checked by a second pair of eyes before it is published.

All plans include a 24/7 analytics dashboard via SocialPilot where you can login anytime to check analytics for your social media accounts, Facebook and Twitter advertising, SERPs and other important aspects of our service and beyond.

Our Plus and Enterprise plans include Facebook advertising management. Under which we’ll create and manage your Facebook ad campaigns for your Facebook page/website and will spend your budget for the growth of engagement/likes and leads. Please note that the budget is not included in our packages, and we will be running ads from your Facebook Ads account; hence you’ll be billed by Facebook directly. Facebook advertising has been proven to be a great tool for increasing reach and brand loyalty. It’s especially recommended if you have a small business.
Our Plus and Enterprise plans include blogs writing. We’ll write blog articles of up to 500 words each for your blog, which are search engines optimized with your keywords and topics. These will be written explicitly as per your needs, to engage your readers, grow your website traffic and promote your products and services.
Our Regular, Plus and Enterprise plans can include a call-to-action widget for all the curated content we share. This feature is a free add-on available only on request. The call-to-action widget will be added via  This has been proven to convert readers into website visitors and eventually, customers.
Our certain plans include promotional video production. Using, we’ll create custom promotional videos, around 60-90 seconds in length, specifically for your brand, to promote your products and services on social media. We’ll promote these videos on social media with the right optimisations to drive traffic to your website and bring in new sales.
No, there is no contract.
Yes, you can upgrade or downgrade your plan at any time.

Yes, you can cancel your plan at any time, but we need 30 days’ notice to stop the work and billing. As the nature of our affordable social media marketing service includes scheduling posts well in advance, we have to ask for a 30 days’ notice.

Yes, we do have 7 days no-questions-asked refund policy for the Starter and Regular plan. If you’re not satisfied with our service within 7 days of your order, we’ll refund the entire amount. No questions asked.
Be sure about this. There are NO hidden costs. You only pay what you see. We also do not have any contracts. Billing will be done monthly, and you can cancel your plan anytime.
The Starter package, being our most affordable package, has limited features. Hence, to provide the best results via our services, we highly recommend at least 3 months of continued service. We’ll provide a 10% discount on your total, so it’ll be $267 for 3 months, instead of $297.

Socinova Account Related Questions

Please click on the ‘Pricing’ tab from the menu to visit the pricing page and explore our packages. You can then choose to pay either via PayPal or credit/debit cards by clicking on the respective button. Once the payment is complete, you’ll be asked a questionnaire on the website and we’ll get started.

Please allow us 24-48 hours to follow up once we receive your questionnaire info. Your account manager will get in touch with you to get started.

Please contact your account manager to change your billing details or you can email us on [email protected]

Please contact your account manager to upgrade/downgrade your Socinova package or you can email us on [email protected]

Please contact your account manager to cancel your Socinova package or you can email us on [email protected]

Social Media Posting Services

Yes, you can be sure. All the content that we post will be specially crafted for your business by a trained content specialist to engage your audience. Even though we provide affordable social media marketing services, the quality isn’t ‘cheap’.
Your account manager will be posting content on your profiles as per the details you submitted and the discussions with you. Hence, usually the content we publish is in-line with your ideas. But, if you don’t like any piece of content posted by us, you can just notify the same to your account manager and we’ll take care of it. We encourage our clients to give us the feedback about content as often as possible. Let it be good or bad. We always want to make sure that our posting style matches your brand voice on social media.
After you order your Socinova plan, we’ll ask you a few quick questions about your business. Your answers will help your manager understand what you do, your industry, target audience, brand voice etc. With that information available, your account manager will research your website, previous social media posts, related links and about everything else that is required for our social media posting services. They’ll also email you giving an idea about the content we’ll be posting to get your feedback.
Yes, sure we can. Creating and optimising social media accounts is included in the Regular plan and above.
Yes, for Twitter, Pinterest and Instagram, we’ll need login details. For other networks like Facebook, LinkedIn and YouTube, you can make us a ‘manager/editor’ of the page which does not require providing the login details. Facebook advertising has been proven to be a great tool for increasing reach and brand loyalty. It’s especially recommended if you have a small business.
Yes, definitely. You can just send them to your Socinova account manager. Your account manager will schedule them as required.
Once you order your low-cost social media marketing plan, we’ll start working on your accounts within three working days. Please make sure that you give us the access to your social accounts after you order. We’ll be unable to post anything until you provide the access. If you choose the “create accounts for me” option, then we’ll create accounts for you and start working within three working days.
Yes, we do. You can order any Socinova plan (including Custom Plan and Custom Amount Plan) for three months with a discount of 10% on the total price. If you want to order multiple plans at once or want to pay for any plan for 6/12 months, you can contact us for a discounted quote.
Yes, we can. Our Plus and Enterprise plans are designed to fit the needs of big and growing businesses.
Yes. They are yours, after all! We’ll take care of your social media, but you can always engage if you would like to!

Sure! Just visit ‘Our Work’ page from the menu to see a few recent examples of our work. Get in touch with us if you would like to see more!

Glad you asked! Socinova is our affordable social media marketing services division and we do provide other digital marketing services as well. Please explore our sister company, Trigacy Agency!

When it comes to our services, ROI shouldn’t include just the sales you receive. As our services focus on social media management first, the time and money you save and the brand value that is generated by professional content and management should also be considered. We think simply the time you save and the quality you get is itself worth the investment!
You can simply upload them to a folder on your Dropbox or Google Drive and share the link with us! We’ll use those in the content.
Yes. To maintain consistency over the various social media platforms, we’ll create and post the same content on all networks. But rest assured that the captions i.e. the text of the post will be optimised for certain platforms like Twitter and Instagram.
As we give you direct access to the social media posting dashboard (Regular plan and above), we don’t send content separately for review. You or the client can log in to the dashboard anytime to check all the scheduled content and let us know if any edits should be made. One round of edits is totally fine and if there’s any mistake from our side we’re happy to do additional revisions.

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