Frequently Asked Questions – FAQ

Have questions? We have answers.

Thank you for your interest in our social media management services! We’ve put in a lot of effort to provide all the critical information about our services on our website. Here, you can find answers to the most frequently asked questions. If you’d like to talk to our team, feel free to message, email or call us!

Social Media Marketing Pricing

  1. Daily content sharing. 7 days a week, 365 days a year. *$199 plan & above.
  2. Content specifically crafted for your business by a content specialist.
  3. Engaging content including graphics, curated links, videos, GIFs and more.
  4. Promoting your products and services through posts.
  5. Custom branded graphics to increase brand awareness.
  6. Perfect balance of curated, owned and promotional content.
  1. All the content will be highly relevant to your brand, designed using your wordings, colours, style, etc.
  2. All custom branded graphics will be designed in HQ 1080*1080 size.
  3. To maintain consistency, same graphics will be posted to all your social channels.
  4. All the graphics we design for you will be done using Canva and you can request editing access.
  5. In the Regular plan and above, you have the option to review/edit all the content in advance.
  6. We generally schedule content 7-10 days in advance.

Doing social media management for more than 8 years now, we have strong internal processes to ensure a quality output.
All our staff is trained in social media management and has years of experience in the field. Our editing process is also thorough to ensure that all content is checked by a second pair of eyes before it is published.

Our $199 and higher plans include a 24/7 analytics dashboard via SocialPilot where you can login anytime to check analytics for your social media accounts, manage Facebook boosts, check Facebook messages and more.

Our Plus and Enterprise plans include Facebook+Instagram advertising management. Under which we’ll create and manage your Facebook+Instagram ad campaigns for your Facebook page/website and will spend your budget for the growth of engagement/likes and leads. The ads will run on both Facebook and Instagram networks. Please note that the budget is not included in our packages, and we will be running ads from your Facebook Ads account; hence you’ll be billed by Facebook directly.

Facebook & Instagram advertising has been proven to be a great tool for increasing reach and brand loyalty. It’s especially recommended if you have a small business.

Our Plus and Enterprise plans include blogs writing. We’ll write blog articles of up to 500 words each for your blog, which are search engines optimized with your keywords and topics. These will be written explicitly as per your needs, to engage your readers, grow your website traffic and promote your products and services.

When you get started with any of our packages, we perform a one time profile optimization for all your social media profiles. This includes reviewing your social media pages to ensure the graphics, bio & contact information, call to actions, etc. are correctly setup and optimized to get you the best results.

Yes, the Regular $199 package and above include a dedicated account manager. The same person will work with you throughout your campaign to make sure you’re getting the best out of our services.

No, you don’t have to provide any content. Our team will create all the graphics/videos and write all the captions for social media. However, if you have any pictures or content for us to use, we’re happy to use it.

To start with, we recommend that you invest at least $5 a day i.e. $150 a month into Facebook & Instagram Ads in total. Then depending on the results, we can advise you to scale up the budget in the following months.

But the budget decision is totally up to you. Businesses usually spend $200-1000 on Facebook Ads per month. 

Our certain plans include promotional video production. Using www.biteable.com, we’ll create custom promotional videos, around 60-90 seconds in length, specifically for your brand, to promote your products and services on social media. We’ll promote these videos on social media with the right optimisations to drive traffic to your website and bring in new sales.
No, there is no contract.
Yes, you can upgrade or downgrade your plan at any time.

Yes, you can cancel your plan at any time, but we need 30 days’ notice to stop the work and billing. As the nature of our affordable social media marketing service includes scheduling posts well in advance, we have to ask for a 30 days’ notice.

Yes, we do have 7 days no-questions-asked refund policy for the Starter and Regular plan. If you’re not satisfied with our service within 7 days of your order, we’ll refund the entire amount. No questions asked.
Be sure about this. There are NO hidden costs. You only pay what you see. We also do not have any contracts. Billing will be done monthly, and you can cancel your plan anytime.
The Starter package, being our most affordable package, has limited features. Hence, to provide the best results via our services, we highly recommend at least 3 months of continued service. We’ll provide a 10% discount on your total, so it’ll be $267 for 3 months, instead of $297.

We normally communicate via emails and we’re very responsive. You can expect a response within 12-24 hours during the weekdays. We can also communicate via chat apps or schedule calls whenever required.

During checkout, you’ll be presented with the options to add an additional service to your package. Currently we have two add-ons available:

  1. Designing and sharing 1 branded reel on Instagram each week. This includes editing the videos/photos shared by you to create an engaging reel and share it to your Instagram profile.
  2. Designing a custom email newsletter or blast with original copy and sending it to your email list every month. This includes logging in to your email marketing software, designing the email as per your inputs and sending it to your list.

Unfortunately, none of our packages currently include monitoring. However, we do periodically check your social media accounts to research content trends, so we’ll let you know if anything needs your attention.

Success Stories & Reviews

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Social Media Posting Services

Yes, you can be sure. All the content that we post will be specially crafted for your business by a trained content specialist to engage your audience. Even though we provide affordable social media marketing services, the quality isn’t ‘cheap’.
Your account manager will be posting content on your profiles as per the details you submitted and the discussions with you. Hence, usually the content we publish is in-line with your ideas. But, if you don’t like any piece of content posted by us, you can just notify the same to your account manager and we’ll take care of it. We encourage our clients to give us the feedback about content as often as possible. Let it be good or bad. We always want to make sure that our posting style matches your brand voice on social media.
After you order your Socinova plan, we’ll ask you a few quick questions about your business. Your answers will help your manager understand what you do, your industry, target audience, brand voice etc. With that information available, your account manager will research your website, previous social media posts, related links and about everything else that is required for our social media posting services. They’ll also email you giving an idea about the content we’ll be posting to get your feedback.
Yes, sure we can. Creating and optimising social media accounts is included in the Regular plan and above.
Yes, for Twitter, Pinterest and Instagram, we’ll need the login details. For other networks like Facebook, LinkedIn and YouTube, you can make us a ‘manager/editor’ of the page which does not require providing the login details. Alternatively, if you’d prefer, we can send you the link to our social media management software, where you can connect the accounts by yourself. This won’t need us accessing your accounts directly.
Yes, definitely. You can just send them to your Socinova account manager. Your account manager will schedule them as required.
Once you order your low-cost social media marketing plan, we’ll start working on your accounts within three working days. Please make sure that you give us the access to your social accounts after you order. We’ll be unable to post anything until you provide the access. If you choose the “create accounts for me” option, then we’ll create accounts for you and start working within three working days.
Yes, we do. You can order any Socinova plan (including Custom Plan and Custom Amount Plan) for three months with a discount of 10% on the total price. If you want to order multiple plans at once or want to pay for any plan for 6/12 months, you can contact us for a discounted quote.
Yes, if you’d like, we can switch Twitter for LinkedIn or something similar. We can support any 3 social networks from this list for the Starter package: Facebook, Twitter, Instagram, LinkedIn, Pinterest and Google My Business. There will be no additional fee for this. Please get in touch with us in advance, so we can customise the package for you.
That’s fine. We can either skip them or replace them with any other social networks we support. We generally can’t provide a discount even if you’d like to include fewer networks in your package. The reason being – we still have to create equal amount of content as per your package, whether for one or six social networks.

For every client, we regularly research relevant hashtags using our premium software. We then strategically use these hashtags in your social media posts to help you get more visibility and engagement. 

You’re welcome to share any hashtags you’d like us to use in your posts as well.

Yes, we can. Our Plus and Enterprise plans are designed to fit the needs of big and growing businesses.
Yes. They are yours, after all! We’ll take care of your social media, but you can always engage if you would like to!
Sure! Just visit ‘Our Work’ page from the menu to see a few recent examples of our work. Get in touch with us if you would like to see more!

Glad you asked! Socinova is our affordable social media marketing services division and we do provide other digital marketing services as well. Please explore our sister company, Trigacy Agency!

When it comes to our services, ROI shouldn’t include just the sales you receive. As our services focus on social media management first, the time and money you save and the brand value that is generated by professional content and management should also be considered. We think simply the time you save and the quality you get is itself worth the investment!
You can simply upload them to a folder on your Dropbox or Google Drive and share the link with us! We’ll use those in the content.
Yes. To maintain consistency over the various social media platforms, we’ll create and post the same content on all networks. But rest assured that the captions i.e. the text of the post will be optimised for certain platforms like Twitter and Instagram.
As we give you direct access to the social media posting dashboard (Regular plan and above), we don’t send content separately for review. You or the client can log in to the dashboard anytime to check all the scheduled content and let us know if any edits should be made. One round of edits is totally fine and if there’s any mistake from our side we’re happy to do additional revisions.
We’re sorry, but we currently only work with the English language. However, we can arrange a translator for an additional fee or send the content to you for translation prior to scheduling.

You can include more social networks in your package for an additional fee.

If you’d like us to post the same content to these additional networks, we can add them at a small fee of $5 per social network per month. But if you wish us to create unique content for these social networks, we’ll have to give you a custom quote.

Unfortunately, we do not support TikTok or Snapchat at the moment. We may support any other social networks not included in our packages, but that will depend on whether that social network supports scheduling content in advance and some other parameters. Please get in touch with us to confirm the same.

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Socinova Account Related Questions

Please click on the ‘Pricing’ tab from the menu to visit the pricing page and explore our packages. You can then choose to pay either via PayPal or credit/debit cards by clicking on the respective button. Once the payment is complete, you’ll be asked a questionnaire on the website and we’ll get started.
Please allow us 24-48 hours to follow up once we receive your questionnaire info. Your account manager will get in touch with you to get started.
Please contact your account manager to change your billing details or you can email us on [email protected]
Please contact your account manager to upgrade/downgrade your Socinova package or you can email us on [email protected]
Please contact your account manager to cancel your Socinova package or you can email us on [email protected]

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