Most customers today would rather send a text than sit on hold, but plenty of small businesses still only offer a phone line. Two-way SMS and WhatsApp conversations let customers reach out the way they actually want to, without your team being glued to a phone all day.
Before working with us, here’s what most of our clients kept running into…
Our fix: That’s a growing preference, not a passing trend. We enable two-way texting on your existing business number, so customers can reach you the way they actually want to without you needing a whole new phone system.
Our fix: Personal phones are where messages go to disappear. We centralize conversations into one business system with clear handoff rules, so nothing depends on one person’s personal device being checked.
Our fix: That’s a legitimate risk without the right setup. We configure compliant bulk messaging with proper opt-in and formatting, so your promotions reach people without triggering spam filters or complaints.
Research & Audit: We review your current phone setup, common customer questions, and team availability, identifying exactly where a texting channel fills a real gap.
Reply Scripting: We write the automated reply scripts for common questions and define the specific rules for when a conversation should hand off to a real team member.
System Configuration: We enable two-way texting on your business number, set up WhatsApp Business if needed, and configure the automated and human handoff logic.
Testing & Rollout: We test the full conversation flow and launch it live. We also provide a 30-day post-launch review to refine replies based on real conversations.
Select a Package – Affordable plans designed for growing businesses.
Fill the Onboarding Form – Quick details about your business and audience.
Go Live – We roll out consistent, engaging content while you focus on business.
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Vedarth Deshpande and his team are very tremendous to work with! Very responsive to social media suggestions and recommendations and positively involves his clients in the process to provide the best quality service·
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“Great on many projects.”
Vedarth is wonderful to work with and has been great on many projects. He is able to deliver quality & communication.
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Vedarth as done a wonderful job accommodating my businesses needs. I would highly recommend this company’s services.
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I recommend Socianova to all my friends who say social media marketing is too hard to do while running a business! Premium work at affordable prices
“Highly recommend. Thanks for everything!”
Vedarth & his team were fantastic to deal with! Highly recommend. Thanks for everything!
“Professional, and knowledgeable.”
Professional, and knowledgeable. Always willing to help as much as possible to ensure your needs are met. Definintely would recommend to anyone.
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Nice people, very helpful, they will help in any way they can. I have enjoyed working with them
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Great Service, Reliable, Timely responses and reply, Always willing to work with you to fit all your needs. would recommend to anyone.
Throwing random content or ad campaigns on social media doesn’t work. Get help from a strategic partner like Socinova.
